Cancellation & Refund Policy

Fair and simple — the way we'd want it as customers.

Cancelling an order

You can cancel any order before it is dispatched — message us on WhatsApp at 94048 77058 with your order number. Once a parcel has been handed to the courier it can no longer be cancelled, but the exchange policy below applies.

Refunds for prepaid orders

For cancelled prepaid orders, the full amount is refunded to the original payment method (UPI, card, or netbanking via Razorpay) within 5–7 business daysof cancellation. You'll receive a confirmation once the refund is initiated.

Damaged or wrong items

If your order arrives damaged or isn't what you ordered, send us an unboxing photo/video on WhatsApp within 48 hours of delivery. We'll arrange a replacement, or a full refund (including shipping) if a replacement isn't possible.

Exchanges

Size or preference exchanges are covered by our 7-day Returns & Exchange policy. Exchanges are processed after the original item is received back in unused condition with tags intact.

Cash on delivery

COD orders that are cancelled before dispatch incur no charge. Repeated refusal of COD parcels at the door may limit COD availability on future orders.